Patient Confidentiality
Royal Traralgon Medical Centre treats all patient information as strictly confidential, in line with professional and legal standards for general practice. Your personal health information is only accessed by your treating clinicians and authorised staff, and is never shared with third parties without your consent, except where required by law. You can request access to your own medical records at any time by speaking with reception.
Fees & Charges
Standard Consultations
Billing options and out-of-pocket costs are explained at time of booking; patients should confirm current fees with reception before their appointment.
Bulk Billing
Eligible patients (e.g. concession card holders, children, pensioners) may be bulk billed; eligibility is confirmed at check-in.
Payment Methods
Fees are payable at the time of consultation via card or EFTPOS.
Health Fund & Medicare
Medicare rebates are processed electronically where applicable; please bring your Medicare card to every visit.
Fees may change from time to time — please contact reception on 03 5174 5350 for the most current fee schedule.
Appointments
1. Book
Call reception on 03 5174 5350 during opening hours (Monday–Friday 9am–5pm, Saturday 9am–3pm) or use the online booking request via the Contact Us page to arrange a time that suits you.
2. Reschedule or Cancel
If you need to change or cancel your appointment, please contact reception as early as possible so the time can be offered to another patient.
3. Arrive Prepared
Bring your Medicare card, any referral letters, and a current list of medications to your appointment.
After Hours & Emergencies
For non-life-threatening after-hours medical needs, patients can call the After Hours line: 03 5174 5350 (Charges apply).
In a life-threatening emergency, call 000 immediately or go to the nearest hospital emergency department. Do not wait for a callback.
Frequently Asked Questions
Do I need a referral to see a specialist?
Yes, in most cases a referral from one of our GPs is required for specialist appointments and to claim a Medicare rebate; ask your doctor during your consultation.Can I get bulk billing at Royal Traralgon Medical Centre?
Bulk billing may be available for eligible patients such as concession card holders, pensioners and children — please confirm your eligibility with reception when booking.How do I get my prescription renewed?
Book a standard appointment with your regular doctor to review and renew ongoing prescriptions; repeat scripts generally cannot be issued without a consultation.What should I bring to my first appointment?
Bring your Medicare card, any private health insurance details, a list of current medications, and any relevant referral letters or medical history.Is the practice accredited?
Yes, Royal Traralgon Medical Centre is accredited to the Royal Australian College of General Practice (RACGP) Standards, reflecting our commitment to quality and safety in patient care.
